Omni Marketing Interactive - Designing for People who Search Home    
  Site map  
  Contact us  
   
Services Clients About Omni FAQs Design tips Links and resources Request a quote
   
     Home > Design & UX tips > UX Website Design > User-Centered Or Usage-Centered Design: Which Is Better For SEO?   
   
Tips overview
Search engine optimization
Website usability
Information architecture
UX website design
Omni photo - top
Photo - tips
Omni photo - bottom

User-Centered Or Usage-Centered Design: Which Is Better For SEO?

When creating a search-engine friendly website, do you follow the principles of user-centered design, usage-centered design, or both?

Photo of color palettes for mobile devices

In one of our previous articles, SEO Smackdown: Information Architecture vs. Technical Architecture, we reviewed some of the differences between IA and technical architecture. When our context is search engine optimization, is the primary focus on the user or the commercial web search engine? Or vice versa?

Some SEO professionals are more technology (search engine) focused. Some SEO professionals are more searcher focused…and there are various shades in between the two extremes.

When we train or consult clients on how web documents more search-engine friendly for users, we often run into another dilemma: user-centered design vs. usage-centered design.

At this point in time, we feel that SEO professionals lean heavily on usage-centered design.

In This Article

Usage-centered design & activity-centered design

Usage-centered design is a term coined by software developer and professor Larry Constantine and Lucy Lockwood that focuses on user intentions and usage patterns.

It is very similar to activity-centered design (ACD), which is also concerned more with the activities of users but not the characteristics of users.

We admit we were very excited when we first encountered the topic of usage-centered design. We grasped it immediately because, as SEO professionals, we are very focused on how people search.

  • Is the searcher behavior navigational, informational, transactional, commercial?
  • What are the keywords that searchers genuinely type into the major web search engines?
  • Are keyword phrases clearly navigational, informational, transactional...or are they ambiguous?
  • How long are genuine searcher sessions? Are searcher sessions a single session or multiple sessions?
  • What are the clickstreams?

Many SEO and analytics tools are built to identify, troubleshoot, and understand user behaviors and activities. In our opinion, we believe SEO professionals are light years ahead of usability professionals and information architects because they do not ignore or discount searcher activities.

SEO professionals do not ignore findability as a facet of the user/searcher experience.

However, and we’ve said this many times over the years in conferences and articles, these tools show us searcher activities—how people search.

But they do not tell us why people search. And that is where user-centered design fits into the SEO equation.

User-centered design (UCD)

Now, as usability/UX professionals (putting on our website usability/UX hats right now – they are not black), we absolutely understand the value of usage-centered design.

If any of you have had to do any work with personas, you might know how difficult it might be to explain the need for them, identify them, and create them.

For example, we sometimes have problems explaining personas and usability tests to a marketing team. A usability test is not a focus group, and a persona is not a market segment. CennyDD Bowles and James Box, co-authors of Undercover User Experience Design, explained the difference:

Personas represent the other side of the marketing data coin. Segments cluster individuals into groups. Personas create individuals to represent groups.”

When we were first educated and trained on personas, we thought our professors were full of hooha. We felt that they were more concerned with the personal characteristics of users rather than their behaviors and activities.

We were dumbfounded that no one seemed to put searcher characteristics (newbie vs. expert, etc.) in their personas. And we did not understand why findability and SEO were discounted or ignored when creating relevant scenarios.

In other words, we were not persona and user-centered design fans for quite some time.

Then we started conducting usability tests as both as observers and facilitators. We were surprised at how people performed tasks (different from us, at least). Keywords were ignored when formatted and positioned in various places on a web page…and these keywords seemed so obvious to us.

On the flip side, we were also gobsmacked at what keywords test participants did notice.

Ultimately, we grew to accept that when we designed or developed an interface, we should not create or conduct any usability tests because of our lack of objectivity. That entire learning experience was so eye opening.

We understand that many SEO professionals have limited knowledge and experience in website usability, information architecture, and user-centered design. We understand that our SEO journeys are unique.

Others become better SEOs by following a more technical path. Other SEOs become very skilled link developers and social media experts. All in all, we see that the field of search engine optimization has clearly been a part of usage-centered design.

What do you think? Is search-engine friendly design: user-centered design, usage-centered design, or both?

References

  • Bowles, C. and Box, D. (2011). Undercover User Experience Design.Berkeley, CA: New Riders.
  • Constantine, L. and Lockwood, L. (1999). Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design. New York: ACM Press.
  • Constantine, L. L. (2009). Human Activity Modeling: Toward a Pragmatic Integration of Activity Theory and Usage-Centered Design. In Human-Centered Software Engineering (pp. 27-51). Springer, London.
  • Designing Web Applications for Use – User Interface Engineering article/interview with Larry Constantine.

This article originally appeared in Search Engine Land. It has been updated since its original publication.



IA

Information Architecture Services

Usability

Website Usability Services

UX design

Web
Design
Services



If you have any questions about Omni Marketing Interactive's search engine optimization (SEO), website usability, information architecture (IA), or web design services, please call us at 847-426-4256.

top